For technology, media, and telecom teams on ServiceNow
Connect every workforce moment—from first contract to final offboard.
Novaworks is the AI-native HR operating system built on ServiceNow for managing employees, contractors, field crews, and AI agents as one workforce—without replacing what already works.
Your tailored next step
Build your technology workforce roadmap
A working conversation, not a pitch. Bring one workforce process.
Built natively on ServiceNow. Human-in-the-loop by design.
Built around your priorities
Most of your workforce never appears in your HCM.
HR transformation
ServiceNow platform
Shared services
Visibility
Most of your workforce is not on payroll.
Contractors, freelancers, field technicians, and project crews outnumber employees in any given week, and the HCM only sees one population.
Velocity
You scale up and down constantly.
Project cycles, launches, and reorgs mean high-volume onboarding and offboarding is the steady state, not the exception.
Governance
AI agents are already doing work.
They need identity, scope, permissions, and an audit trail, the same lifecycle management every other worker gets.
One platform. Every worker.
Extend the ServiceNow investment across the total workforce.
Novaworks brings people, workflows, and governed AI agents together on ServiceNow—designed to extend the enterprise foundation already in place.
Total Workforce Management
Worker Activation
Agentic Core HR
In practice
A project wraps and forty contractors roll off.
Offboarding at volume runs as one workflow, not forty tickets.
01
Offboarding initiated.
02
Access revoked across systems.
03
Equipment return tracked.
04
Final documentation issued.
05
Records retained.
Nothing left open.
FAQ
Questions from HR and platform teams.
Do we need to replace our current HCM?
No. Novaworks orchestrates across the HR stack you already run rather than replacing what works.
We already run ServiceNow. What does implementation actually involve?
Novaworks is built natively on ServiceNow — no middleware and no new vendor to risk-assess. Book a demo and we’ll walk your team through what deployment looks like on your instance.
What does it mean to manage AI agents as workers?
Agents get the same lifecycle as any other worker: identity, scope, permissions, oversight, and an auditable record of what they did.
Can it handle rapid scale up and down?
Total workforce management treats high-volume onboarding and offboarding as normal operating load rather than exceptional events.
