Design partner spotlight

Building the Future of

Workforce Management
Together with Ateko

Building the Future of

Workforce Management
Together with Ateko

Building the Future of Workforce Management
Together with Ateko

Inaugural Partner

Design Partner

Ateko, a leading ServiceNow-focused consultancy backed by Bell Canada, is Novaworks' inaugural design partner; a living proof point for what's possible when two ServiceNow-native
organizations co-develop a product from the ground up.

Ateko, a leading ServiceNow-focused consultancy backed by Bell Canada, is Novaworks' inaugural design partner; a living proof point for what's possible when two ServiceNow-native organizations co-develop a product from the ground up.

Through deep collaborative discovery, Ateko is reshaping
how a modern professional services firm manages its   total workforce.

Through deep collaborative discovery, Ateko is reshaping how a modern professional services firm manages its   total workforce.

From Discovery to
Roadmap Reality.

The Engagement

The engagement began with a half-day technical ecosystem workshop, followed by a two-day on-site session that produced a full service design blueprint mapping employee personas, HR workflows, and automation gaps across Ateko's organization. A heat-map visualization of manual HR processes was a turning point: Ateko's own leadership was struck by the sheer volume of work that had never been visible before.

That discovery is now being translated directly into product requirements, including a bulk onboarding feature built specifically around Ateko's active acquisition strategy. The partnership is not just   informing the roadmap. It is the roadmap.

2-Day

Enterprise-Ready

Day on-site service
design workshop

4 Units

Business Units Identified

Employee exp, HR ops,
IT support, compliance

360°

Commercial Model

Customer, investor,
and SI partner

Key Highlights

Three Outcomes that
Define the Partnership.

From Manual Chaos to Automated Clarity

The journey mapping process surfaced the true scale of Ateko's manual HR workload a powerful, data-driven moment that built immediate internal alignment around the business case
for change.

The journey mapping process surfaced the true scale of Ateko's manual HR workload a powerful, data-driven moment that built immediate internal alignment around the business case for change.

Product Shaped by Real Problems

Ateko's growth-by-acquisition
model directly inspired the bulk onboarding feature now in development a concrete example of design partnership translating customer pain into product velocity.

A Strategic, Not Transactional, Relationship

As both an investor (via Bell Canada) and a future SI with reseller rights, Ateko's success is structurally tied to Novaworks' success — creating genuine alignment across the full commercial lifecycle.

For Prospective Design Partners