The Advisors Helping Us Build the Operating System for the Agentic Workforce

The workforce has changed. I've lived this from both sides: first as a CHRO inside fast-growing companies, then on the technology side helping build the platforms meant to support HR. Most enterprises today are running on HR systems built for a world that no longer exists: static org charts, predictable roles, entirely human workforces. The reality now is different. Employees, contractors, fractional talent, and AI agents all operating side by side. The gap between how work actually happens and the systems designed to support it has become impossible to ignore.

We started Novaworks to close that gap. We're building an AI-native operating system for Total Workforce Management on the ServiceNow AI Platform. One that treats every type of worker as a first-class participant, and that puts HR teams back in control of the experience they deliver. An operating system that leads with Digital Trust: Governance, Security and Controls.

What we're delivering isn't only a technology problem to solve. It's an orchestration problem: across HR and IT, across human and machine, across systems that have to actually talk to each other for work to feel effortless. Solving it requires the perspective of people who have run HR, IT, and enterprise operations at scale and can pressure-test what we're building against the realities of the workforce they manage every day.

That's why we built the Novaworks Advisory Board.

We structured the board to mirror how our customers function, with HR and IT operating as partners, not adjacencies. The Technical Advisory Board focuses on product architecture, roadmap, and the realities of building enterprise software on ServiceNow at scale. The Practitioner Advisory Board focuses on HR use cases, workforce strategy, and the operating questions every CHRO and HR leader is sitting with right now. The two boards will collaborate separately and together.

The engagement model is operational, not ceremonial: three to four strategic sessions a year, working sessions between, and direct one-to-one conversations whenever an advisor's input is the right input for a specific question.

“Having spent nearly two decades in HR technology and transformation, I’ve seen firsthand how much the workforce has evolved beyond what most enterprise systems were designed to support,” said Novaworks’ Advisory Board Chair, Tiffani Murray, Head of Digital HR Strategy in the Global Talent Organization at LinkedIn. “What the Novaworks team is building feels deeply aligned to where workforce transformation is headed next. I’m honored to serve as Chair of an Advisory Board bringing together leaders with such extensive operational and transformation experience.”

The Practitioner Advisory Board brings together CHROs, HR transformation leaders, and operators from companies including Bell Canada, HealthEdge, TTEC, Computacenter, and Vertex Pharmaceuticals. Several have led large-scale HCM implementations from the buyer's seat. Several have run deskless and distributed workforces across tens of thousands of employees. All of them have lived inside the gap between what HR technology promises and what employees experience in practice, not theory.

• Rosellen "Ellen" Beck, Enterprise Transformation & Workforce Technology Executive, GE HealthCare

• Heather Bender, Chief People Officer, HealthEdge

• Laura Butler, Chief People Officer, TTEC

• Melisa Cunningham, Founder & Principal Consultant, Emplify Consulting

• Tamar Elkeles, Senior Advisor, East Wind Advisors

• Jill Jones, CEO & Founder, The AI Value Index

• Tracy Layney, Former CHRO, Levi Strauss & Co.

• Jennifer Palov, SVP HR, Bell Canada

• Kimberly Rose, Advisor; formerly Vertex Pharmaceuticals and Merck KGaA

• Jim Scully, Consultant, Mercer

• Lisa Thompson, Group Head of People Systems, Computacenter

The Technical Advisory Board brings together ServiceNow leaders, enterprise CIOs, and transformation executives who've spent their careers thinking about how systems behave at scale. The group is anchored in a deep understanding of the ServiceNow AI Platform, with additional perspective from technology leaders running enterprise IT in regulated, frontline, and high-complexity environments.

• Rory Browne, Executive Head of Global P&C Delivery, NTT Data

• Alice Fournier, Chief Information Officer, ISS Facilities Management

• Tom Parisi, Chief Transformation Officer, ServiceNow

• Erica Peters, Strategic Advisor, Global People Transformation

• Greg Smith, Managing Partner & CEO, Stridepath

• Chris Traylor, Client Director, ServiceNow

• Dave Wright, Chief Innovation Officer, ServiceNow

The most recent Advisory Board meeting took place on June 8, 2026, during which time the Novaworks’ team received positive feedback and concrete guidance. Expect to see this group's fingerprints on Novaworks’ product releases moving forward. 

The workforce has changed, and AI-driven technology is at our fingertips. Now, human and AI operating systems must change with it.

These are the people helping us lead into the future.