Your AI Tools Aren’t Broken. Your Operating Model Is.

Meg Bear and Amy Wilson sit down with Kelley Steven-Waiss, Founder of Novaworks, former CHRO, founder of Hitch (acquired by ServiceNow), and author of Valley Girls, to explain why so many AI pilots stall and what great leaders do differently.

Kelley shares why adding new tech on top of old ways of working leads to poor results, how to design a system of work that includes people, agents, and robots, and why she believes the CHRO role should evolve into Chief Work Officer.

Watch the full episode on YouTube

In this episode, you’ll learn

• Why AI fails when the operating model stays the same

• How to map strategy to work before you add new tools

• What strong AI leadership looks like in practice

• How founders build resilience and the muscle for rejection

About Kelley

Kelley Steven-Waiss is Founder of Novaworks, an AI-native system for managing the total workforce. She served as CHRO for 13 years, founded Hitch, and writes on leadership and the future of work.

About the show

The Meg and Amy Show with former tech executives Meg Bear and Amy Wilson: bold takes on AI, leadership, and the future of work.